Store Policy
Please read our policies carefully before booking or purchasing.
Part 1
Services & Booking Policy
This section applies to all in-studio services, including makeup, lash extensions, nail enhancements, manicures/pedicures, and hair services at our Haatso Plaza studio.
1. Booking & Confirmations
How to Book: All appointments are booked and finalized directly through our website booking system.
Deposit Requirement: To secure your spot, a non-refundable 20% deposit must be paid upfront at the time of booking. Your appointment is only fully confirmed once this deposit is successfully processed. The remaining balance will be due on the day of your appointment.
Accuracy of Information: Please ensure your contact details, preferred date, and time are accurate before completing your booking.
2. Service Cancellations & Rescheduling
Non-Refundable Deposit: Because we allocate specific time slots and resources exclusively for your service, the 20% upfront booking deposit is strictly non-refundable in the event of a cancellation.
Confirmation Before Booking: Clients are strongly encouraged to confirm their availability and specific service requirements before completing the booking process and paying the deposit.
3. Service Refunds
Strict No-Refund Policy: All payments made for services rendered at The Cece Beauty are final and non-refundable. We pride ourselves on exceptional artistry and professionalism, and we are committed to delivering the highest quality experience during your scheduled time.
4. Late Arrival Policy
To keep appointments running smoothly please note:
- 15-minute grace period for services.
- 15–30 minutes late: GHS 30 fee
- 30–45 minutes late: GHS 50 fee
- 45+ minutes late: Appointment may be rescheduled.
Last bookings are accepted by 7:00 pm. Clients arriving excessively late may need to be rescheduled to the next available slot.
Part 2
Products & E-Commerce Policy
This section applies to the purchase of all retail items, including makeup products, skincare, beauty tools, and lashes.
1. Ordering & Payment
Payment Before Delivery: We operate on a strict “Payment Before Delivery” basis. We do not accept Cash on Delivery (COD) under any circumstances. Orders will only be processed and dispatched once full payment has been confirmed.
2. Shipping, Delivery & Pickup
Nationwide Delivery: We offer delivery across Ghana.
Delivery Timeframes: Expected delivery time is within 24 hours of payment confirmation.
Delivery Partners: Deliveries are fulfilled via trusted third-party services, including Yango and other courier services.
Store Pickup: Clients may opt for free order pickup at our physical location: Haatso Plaza, West Legon.
3. Order Cancellations
Processed Orders: Once an order has been processed, prepared, or dispatched, it cannot be cancelled, amended, or refunded. Please review your cart carefully before completing your purchase.
Unprocessed Orders: In the rare event that an order has not yet been processed, The Cece Beauty may, entirely at its own discretion, consider a cancellation request.
4. Returns, Exchanges & Refunds
Strict No-Refund Policy: All product sales are final. Payments made for products are non-refundable.
Point of Purchase Inspection: For in-store pickups, clients are strictly advised to thoroughly check their items at the point of purchase.
Leaving the Premises: Once a product has been purchased and taken from the premises (or handed over to the delivery rider), no refunds or exchanges will be accepted, except where explicitly stated otherwise by management in writing.
Contact Us
If you have any questions regarding these policies before making a purchase or booking, please reach out to us: